You are allowed one free replacement card each year.Īfter that, you will be charged $4.00 for each additional replacement card you request. If your Direct Express Card is lost or stolen, here’s what do to:įirst, immediately call the Direct Express card toll-free Customer Service Department number on the back of your card.Ī customer service representative will assist you to order a replacement card. Step 1 – Call Direct Express Customer Service ![]() ![]() Here are the steps on how to get a replacement Direct Express Card. How to get a Replacement Direct Express Card Option 4: Call Customer Serviceįinally, the fourth option to checking the balance on your Direct Express Debit MasterCard is to call their customer service number toll free at 88. The third option is to check your card balance at an ATM that accepts MasterCard Debit cards. You can download the Direct Express app at the Apple Appstore or on Android’s Google Play store. The second option to checking the balance on your Direct Express card is to download the Direct Express mobile App. ![]() Follow the instructions above to login to your account. The first option to checking the balance on your direct express card is to log into your account. There are 4 ways you can check the balance on your Direct Express Debit card: Option 1: Online Once you download the app, click on “Register” to activate your card. Third, you can activate your card via the Direct Express mobile application. To do so, visit the Direct Express website and locate the “Activate/Register Card” section as shown below.Įnter your card information and click the “activate/register” button for further instructions. Second, you can activate your card online. You will be required to enter the card number printed on the front of your card, your date of birth and the last four digits of your Social Security number. There are three ways to activate your Direct Express debit card.įirst, you can activate your Direct Express card, by calling the Customer Service Department at 1-88.Ĭustomer Service can be reached 24 hours a day, 7 days a week.įor Hearing impaired: 1-86. Before You Call Direct Express Phone Numberīefore you call the Direct Express Customer Service team, it is important to know what the top issues people call customer service for and what you should expect if you are calling about one of the following issues: How to Activate and Register a new Direct Express Card If you do not have time to wait on hold, you may have to try calling at different times of the day to see if you are able to talk to a representative sooner. Other callers have reported longer hold times. If your card has been lost, stolen or damaged, press 4Īfter the system goes through the above message three or four times, you will be transferred automatically to a customer service representative.To find out the status of your previously ordered card.To access your card account information using your Social Security number, press 2.We are sorry, we did not receive your selection – Please try again, your 16 digit card number is in front of your card, To re-enter your card number, press 1.Wait while the auto-attendant goes through the messages below a few times, then you will be transferred automatically to a customer service representative: ![]() If you do not have your Direct Express card number or Social Security number, here is what you need to do to talk to a live person: If you do not have your Direct Express card with you, then (Press 2) to access your account using your Social Security number. You may be put on a brief hold if all agents are currently assisting other customers when you call. Step 4Īfter entering your card number, a Direct Express customer service agent will answer your call shortly. If you have your Direct Express card with you, then enter your 16-digit debit card number. For English, (press 1), for Spanish (Press 2), for all other languages (press 3) Step 3
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